WARRANTY & REFUND POLICY

Effective Date: October 29, 2025

At ToolAuthority, we stand behind every shared-access digital product (ChatGPT Plus, Canva Pro, CapCut Pro, Gemini AI Pro/Ultra, Veo3 with 45k credits). Instant delivery. Rock-solid support. All purchases are one-time payments only — no subscriptions, no recurring billing, and no auto-renewals. Every order includes a 7-day money-back guarantee.

ToolAuthority is an authorized group-buy distributor. We provide shared-access digital products with digital delivery only.

1. Warranty

a. Eligibility

Warranty applies to:

  • Paid orders placed on ToolAuthority.com still within the product-specific warranty period (shown on each product page).

  • End-users only (not resellers or affiliates).

  • Objective service issues such as:

    • login failure

    • revoked/blocked access

    • unusable credentials

  • Issues not caused by user misuse, including:

    • violating the provider’s TOS

    • sharing credentials further

    • multiple simultaneous logins beyond allowed limits

    • changing security settings without permission

b. How We Fix It (Priority: Repair → 1-1 Replacement)

We always try to repair first. If repair is not possible, we provide a 1-1 replacement immediately.

Product TypeFix Process
Shared AccountsFast repair on your account. If unfixable, instant 1-1 replacement (new credentials via email/chat in <5 mins).
Activation CodesNew code issued or remote activation with proof of error. If a code fails permanently, you can choose replacement code first.
UpgradesGuaranteed functionality for the full term. If upgrade becomes unusable and can’t be restored, we provide 1-1 replacement or equivalent upgrade.

c. Contact Support

  • Live Chat (on-site via Facebook Messenger): <5 min response

  • Email: support@toolauthority.com

  • Telegram: t.me/suppportToolAuthority

2. Refunds

Refunds are the last resort. We issue refunds only if we cannot repair or replace your product within 48 hours after you report the issue.

a. Refund Rules (Only After Repair/Replacement Fails)

  • Shared Accounts:

    • If unfixable and no equivalent 1-1 replacement is available within 48 hours → prorated refund based on usage time (daily rate from purchase to report date).

  • Activation Codes:

    • If a replacement code cannot be provided within 48 hours → full refund.

  • Upgrades:

    • If unfixable and no replacement/alternative upgrade can be delivered within 48 hours → prorated refund.

b. Process & Timing

  • Refunds processed within 3–5 business days via original payment method (Stripe/PayPal).

  • Submit request via email or Telegram with:

    • Order #

    • Proof of issue (screenshots/video if needed)

  • No fees — you receive exactly what you paid (minus any used time for prorated cases).

Special products: Individual listings may include custom terms.

3. Returns & Exchanges

You are eligible for a swap/exchange if:

  • The product doesn’t work as described

  • We can’t repair or restore it within 48 hours

  • The issue is confirmed to be on our side (you followed usage rules)

Options (Priority Order)

  1. Instant 1-1 Replacement (same product)

  2. Upgrade / Downgrade (pay or receive difference)

  3. Switch to another tool (same or higher value)

  4. Full/Prorated Refund (only if options above can’t be completed within 48 hours)

Submit via the support channels above.

Contact for Warranty / Refund

US Headquarters:
5757 Wilshire Blvd, Suite 600, Los Angeles, CA 90036

Zero-Risk Guarantee

Shop with zero risk: 7-day money-back on every one-time purchase — even if you simply change your mind.
ToolAuthority: Authorized group-buy distributor. Digital delivery only.