WARRANTY & REFUND POLICY
Effective Date: October 29, 2025
At ToolAuthority, we stand behind every shared-access digital product (ChatGPT Plus, Canva Pro, CapCut Pro, Gemini AI Pro/Ultra, Veo3 with 45k credits). Instant delivery. Rock-solid support. 7-day money-back on all purchases.
1. Warranty
a. Eligibility
- Applies to paid orders on ToolAuthority.com still within the product-specific warranty period (detailed on each listing).
- For end-users only (not resellers or affiliates).
- Covers objective issues (e.g., login failure, revoked access) not caused by user misuse (violating provider TOS, multiple logins, etc.).
b. How We Fix It
| Product Type | Fix Process |
|---|---|
| Shared Accounts | Immediate repair on your account or instant replacement (new credentials via email/chat in <5 mins). |
| Activation Codes | New code issued or remote activation with proof of error. |
| Upgrades | Guaranteed functionality for the full term—we don’t manage your base account security. |
c. Contact Support
- Live Chat (on-site via Facebook Messenger) – <5 min response
- Email: support@toolauthority.com
- Telegram: t.me/suppportToolAuthority
2. Refunds
Refunds issued only if we cannot resolve within 48 hours (not 1 week—US speed).
a. Refund Rules
- Shared Accounts: Prorated refund (daily rate from purchase to report) if unfixable.
- Activation Codes: Full refund or new code—your choice.
- Upgrades: Prorated if unfixable after 48 hours.
b. Process & Timing
- Processed in 3–5 business days via original payment method (Stripe/PayPal).
- Submit via email or Telegram with order # + proof.
- No fees—you get exactly what you paid (minus any used time).
Special products: See individual listings for custom terms.
3. Returns & Exchanges
Swap or return any warranted product if:
- It doesn’t work as described
- We fail to fix in 48 hours
- Error is our fault (you followed usage rules)
Options
- Instant Replacement (same product)
- Upgrade/Downgrade (pay/get difference)
- Switch to another tool (same or higher value)
- Full Refund (per policy above)
Submit via support channels above.
Contact for Warranty/Refund
- Email: support@toolauthority.com
- Telegram: t.me/suppportToolAuthority
- Live Chat: On-site
US Headquarters 5757 Wilshire Blvd, Suite 600 Los Angeles, CA 90036
Shop with Zero Risk 7-day money-back on every order—even if you just change your mind. ToolAuthority: Authorized group-buy distributor. Digital delivery only.
